- Shipping Information:
a. Processing Time:
Orders are typically processed within 2–3 business days from the date of purchase. Please note that processing may take longer during peak seasons or promotional periods.
b. Shipping Methods:
We offer standard and expedited shipping options. The available methods and associated costs will be presented during the checkout process.
c. Shipping Locations:
We currently ship to all over India, Sri Lanka, Malaysia, Singapore, the UAE, Germany, France, the UK, and Australia. For locations outside this list, please contact our customer service for assistance.
- Delivery Timeframes:
a. Estimated Delivery Times:
The estimated delivery times vary depending on the shipping method selected and the destination. Please refer to the shipping options during checkout for specific delivery timeframes. Delivery time would be around minimum 3 days to maximum 7 days within India and 10 days for outside India.
b. Delays:
While we make every effort to ensure timely delivery, unforeseen circumstances, such as weather conditions, customs clearance, or other external factors, may cause delays. We appreciate your understanding in such situations.
- Order Tracking:
a. Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order by entering the provided tracking number on our website or through the designated courier’s tracking portal.
b. Updates:
Regular updates on the status of your shipment will be provided to keep you informed about the progress of your order.
- Shipping Costs:
a. Cost Calculation:
Shipping costs are calculated based on the weight of the package, the selected shipping method, and the destination. The total shipping cost will be displayed during the checkout process.
b. Shipping charges:
Enjoy free standard shipping on orders over INR 1000 within India. Any order below INR 1000 and order from outside INDIA , the shipping charges would be calculated based on the weight of the package, the selected shipping method, and the destination.
- Customs and duties:
a. International Shipments:
For international orders, customs duties and taxes may apply upon entry into the destination country. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
- Contact Information:
a. Customer Service:
If you have any questions or concerns regarding shipping and delivery, please contact our customer service team at contacts@getes.in