- Cancellation Policy:
a. Order Cancellation:
You may cancel your order within 2 hours of placing it, provided it has not already been processed. To cancel an order, please contact our customer service team at contacts@getes.in
b. Cancellation After Processing:
Once an order has been processed, we are unable to cancel it. In such cases, you may need to follow our return process outlined in the Returns and Exchanges Policy.
- Refund Policy:
a. Eligibility for Refunds:
Refunds are applicable under the following circumstances:
Defective or Damaged Products: If the product is received in a damaged or defective condition, you may be eligible for a refund.
Incorrect Items: If you receive the wrong item, we will arrange for a replacement or refund.
b. Refund Request Process:
To request a refund, please contact our customer service team within 1 day of receiving the product. Provide detailed information and, if applicable, include supporting evidence such as images.
c. Refund Processing Time:
Refunds will be processed within 10 business days after approval. The time taken for the refund to reflect in your account may vary based on your payment method and financial institution.
- Chargebacks:
Initiating a chargeback without first attempting to resolve the issue with us may lead to the suspension of your account.
For any inquiries or to initiate a cancellation or refund request, please contact our customer service team at support@getes.in.